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Help with Your Subscriptions

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Help with Zinio

* new: we apologize that some recent subscription expiration notifications were sent out incorrectly. you can verify the number of issues remaining on a subscription purchased through zinio.com or one of our mobile apps by clicking here (sign in if prompted).

* new: are you having problems with your android app after an operating system update? please click here for troubleshooting steps.

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* new: having trouble using a service credit code or "perk," including for a special vivmag promotion? please note the following: 1) the code must be used on zinio.com; 2) it cannot be applied in the shop section of a mobile app, or in conjuction with paypal (an "invalid code" error will result); 3) to verify the amount applied on your order, click here, then select "view order history" and click "view" to verify credit applied. service credit faq.

* new: renewal notifications may be sent as early as four months before your active subscription will expire. you can verify the number of issues remaining on a subscription purchased through zinio.com or one of our mobile apps by clicking here (sign in if prompted).

* new: we are currently investigating a problem with network connectivity in china. we are attempting to have this block lifted.

* new: experiencing a crash with version 2.2.1 of the ipad app? please see our 2.2.1 and ios 5 faq.

* new: are you trying to turn continuous service on or off? click here.

* new: zinio has an app for amazon's kindle fire! if you have a fire and would like to install the zinio app now, click here.

* new: having trouble locating the sign in link on your ipad? having trouble seeing your 2011 issues?. make sure you're in the read section of the app to sign in to your account. use the year selector to choose another year to view issues from that year.

* new: looking for more information about the zinio perks program?

* new: want to switch your print subscription over to zinio?



frequently asked questions

reader 4 (mac or pc) ipad android account and subscription questions
zinio reader 3 (zr3) for pc and mac has been retired.



still need help?
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if you are unable to find answers to your questions through our faqs and require assistance over the phone, you can reach us monday-friday, 7am-6pm pst at 888-946-4666. if you would prefer assistance by email, please click here to submit your request.